Coffee Machine Specialist Testimonials

We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them. If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.

Coffee Machine Purchase Testimonials

Servicing & Repairs Testimonials

Coffee Machine Testimonials

Disneyland for the coffee enthusiast. I bought an espresso machine and grinder a month ago from these guys. I had many chats with various staff members leading up to the purchase – they were all great to deal with, very knowledgeable and helpful in giving me the information I needed to make a purchase decision. Couldn’t be happier with my purchase. If you want to invest in a home setup, you must come see and speak to these guys.
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Blake Rand

Definitely the place to go when looking for coffee machines. You will find almost everything you need here for coffee making and the machines are top quality. Been here twice and both staff who assisted us were very knowledgeable.
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Paula Gonzales

Great customer service, and great advice aimed at the right level. Bought a coffee machine and Chris was extremely thorough in showing me all the features, how to use the machine, and some tips and tricks you won’t find in the user manual. Happy!
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Shannon Barnes

When it came time to get a new machine I decided to head down the Italian route. Coffee Machine Specialists were super helpful in answering my questions and gave me a good deal on a machine/grinder combo. Highly recommended!
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Steven Tran

Josh and Bec went above and beyond to help me out with a new coffee machine. Explaining the differences between each type of machine and the pros and cons of each model. It’s not often you find a business where you have a discussion about your options rather then a straight up sales pitch. Thanks again team.
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Mitchell Pratt

These guys simply have THE BEST machines AND COFFEE bar none. I can highly recommend them for this and their personalised service!
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John Peterson

The team here are amazing, I would have been in and out several times asking questions and doing my research. Always happy to help and never pushy. Highly recommend visiting these guys if you are serious about purchasing a machine.
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Cody Campbell

Ordered online. Firstly, they rang to ensure that the PayPal was correct (I paid with my wife’s so they were ensuring it was a legit purchase). The machine came in under a week to Melbourne and there was a heap of free stuff in the box we didn’t even know about (coffee, tamper, jugs, shaker etc). Would highly recommend this place.
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Sam Wills

What Customers Say About Our Servicing & Repairs

Fantastic sales and servicing from these guys and would highly recommend for anyone seeking a decent coffee machine. I have the Rancilio Silvia and have zero regrets, what a fantastic little machine. Has just recently been in for a service and was completed in the specified time (within 10 days – worst 10 days of my life was the wait 🙂
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James Theuerkauf

Brought my Rancilio Silvia in for a service having not used for some time as I could not get a consistent cup of coffee from it. Now it is working perfectly and I am enjoying making good coffee again. I would recommend anyone to take their machine here.
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Jim Forsyth

I would like to commend the folk at “Coffee Machine Specialist” who did the 2nd year service on my VBM Domobar Junior. I genuinely feel that it is now performing better than when it was first out of the box. I would gladly recommend this service to anyone who has concerns about their machine or service needs.
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Mike Court

Our Rancilio Silvia had not been used for a number of years while we were travelling around Australia. On our return we thought that we should have it serviced before it was used. I took it to Coffee Machine Specialist and found that, true to their boast, they are extremely professional.
Some parts required replacement but they easily met their stated timeframe and kept us informed over the short time that they had our machine.
Their shopfront is scrupulously clean, well laid out and attended by competent and friendly staff.
As well as servicing machines, they have a good range of quality machines on display for sale.
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Bill McCormack

I’ve now had my third machine serviced by CMS and have only had fantastic experiences. each step of the way they communicate with you and are extremely knowledgeable with the ins and outs of just about every machine imaginable. They are professional and diligent and provide value for money when it comes to making sure you have the best coffee possible from your chosen machine. see you in 12 months for my routine service.
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Warren Broadhead

Excellent service all-round. The first consultation was very helpful, the follow-ups were very detailed and informative and the result was excellent to the point that my machine seems to work better now than when it was new – thoroughly recommended!
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Beat Lehmann

Very happy I had my Rancilio Silvia machine repaired and serviced here. Great communication around timeframe and costs. Machine now works much better than before, really wish I had done this earlier. Highly recommend this business!
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Alastair Mitchell

Specialists and placed our machine in their care. After struggling through a fortnight sans coffee we were informed of the progress on our machine with photos. Final result , machine is now home and acting like a brand new one. Price ? Very reasonable regarding the work which was carried out. Thank you guys for a job well done. I will be a return customer….
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Peter Cavanagh

We are out of town which makes servicing of our machine more difficult. The folks at Coffee Machine have always been most helpful and timely and our machine always works like new after a service
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I Jones

Really very happy. My initial email answered promptly and helpfully. Took my Nuova Simonelli Musica and Mazzer Mini grinder in for a service and concern about a small leak. Staff were very helpful and I received a confirmation text after drop off. Ready for collection within 10 days and emailed a full service report. Reasonable pricing too. btw: love the showroom! It’s like a candy store lol

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Karen Sexton

These guys were awesome to deal with. Everything explained over the phone, easy to drop off my machine and I was kept up to date every step along the way in relation to a repair and full service on my Expobar Minore III machine. The cost was reasonable and they did a quality job. I would highly recommend these guys to fix/repair/service your machine.
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Darren Boman

I can highly recommend Coffee Machine Specialists if you’re looking for a place to get your coffee machine serviced. During the process, they kept me informed in great detail about how things were going and what was happening. I’ve never ever received such an amazing level of communication from any service provider….all in perfectly comprehensible and grammatically perfect grammar (for a nice change!). It was clear to me that they did a very thorough job, and even carried out some upgrades at no cost to me.

The work was finished well before the quoted end date, and the price was reasonable. Everyone involved was friendly and courteous, and when you call them, a human being answers the phone! It doesn’t get any better!
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John

Thanks.. Outstanding service.The place to go to.
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David Jenkinson

As always great service and advice from an excellent, friendly team! Keep up the great work.
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Selina Dennis

Outstanding customer service and technical expertise to match. My Isomac is working as well as the day I bought it 8 yrs ago after being serviced by the team at Coffeemachinespecialist.

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Andrew Weller

Dropped the Rocket off for a complete service after 8 some years and paid the extra for quick turnaround.
As promised, the machine was ready in 3 days and now works as if it were new. I was shown all of the cruddy parts that were replaced and even bought the old Girl a new cup surround as a get well pressie (looks spiffy)
Definitely a good service is on offer here, very rare these days!!
As for us (the Rocket and me) we’re in love again!
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John Edwards

I just want to comment about the exceptional service your company offers, I live out of town in the Lockyer Valley. I contacted Bec and she arranged to have my Bezzera Geat serviced on the same day. I can only say that the service which was offered and done was over and above my expectations. Well done to all at the coffee machine specialists.
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John Miguel

After discovering ants had found a comfy home inside my Bezerra BZ02 I rushed it off to have it fixed. Once again the service from everyone at Coffee Machine Specialist was excellent. From booking it in, getting regular updates(including a few photos of the little buggers) pickup and having it back home in perfect condition. Thanks to Chris, Beck, Mark, Gary & Eryn for another great experience with your company. Highly recommended.
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Ken Ingram

Highly professional approach while retaining a personal touch. Very impressed with the service both technical and personal. Excellent clear communication at all points of contact. Thanks
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Gregory Doolan

We had two of our office coffee machines serviced by another provider. The workmanship and pathetic service we received form that supplier encouraged us to look elsewhere to rectify. The Coffee Machine Specialist team were fantastic to deal with. They completed the work in under the proposed time and the cost was half of what we were quoted form the other company.
5 star across the board.
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Shane Harry

I looked around on the web for reviews of espresso machine repairers and I’m glad I did. I avoided one of Brisbane’s best known machine doctors – which got really dreadful reviews – and I found the Coffee Machine Specialists instead. They were helpful and professional and they serviced my Rancilio Silvia quickly and at very reasonable cost. I got an email immediately after I dropped my machine into them confirming that my machine had been logged into their system, and another letting me know that the job was complete (job took about a week despite the April weekend holidays). The machine came back working smoothly and powerfully and they had made a great job.
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Jonathan

My machine is a La Scala Butterfly, group E61 heat exchanger. It needed attention badly. CMS did a fantastic job making it feel like a new machine. They were thorough and when the report came back it included photos of parts of the machine before and after where repairs were needed. There was also a box of bits that had been replaced which made feel somewhat ashamed of how I had treated it in the last year. The turnaround was fast and the cost was reasonable. I highly recommend CMS.
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John Flood

The team at Coffee Machine Specialists were courteous, prompt and were able to resolve an issue that the supplier of my coffee machine in Sydney could not! Moreover, their approach to providing alternatives to achieve the outcome also spoke volumes that they were not after providing the easiest/expensive solution.

So good was their service that I have switched from my repairer of the past six years to Coffee Machine Specialists.In coffee speak their service was superbly grounded (awesome customer service), gently tampered (took time to understand the problem) and perfectly extracted (provided a solution that works and is second to none).
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Anon

We are so happy with the work done on our coffee machine. We were worried that it was going to cost a bomb, but we were very happy with the final cost. The machine works like brand new, actually better than brand new. We were very impressed with the service you provided from the moment we dropped of the machine, from the updates, until when you placed it back in our car. Thank you so much!
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Marcus & Ruthie Morris

We experienced a problem with our bezzera coffee machine a month after purchase. We called Coffee machine specialist and the said bring it straight in. We left the machine on a monday morning and it was tested and the fault found quickly. The machine was fixed and ready for pickup the next day. We could not have been happier with the service.
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Leeanne Stahmer

Our coffee machine broke down the week before Christmas and New Year. Following approaches to other high performance coffee machine specialist the responses and capabilities were not satisfactory, therefore we went to Coffee Machine Specialists.

The initial approach to final delivery was excellent. The primary defect was correctly identified and a full service conducted. All objectives, scope of work, time frames and price were delivered as stated. All parts were in stock and the progress of the work was easy to actively monitor in real time.

We had our fully repaired and functioning machine prior to Christmas and within the timeline stated. From our experience I would recommend to buy, maintain or repair a coffee machine from these specialist providers.
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Andy

I can’t believe how much better my Bezzera is performing now.
Let’s face it the Bezzeras are virtually bulletproof but I think you’ve made mine indestructible.
The milk steaming had been getting slowly worse over time and I just thought it was me.
Wrong..!!!!!

After your wonderful attention it is performing better than ever.
Thanks for doing such a professional job on it and I have no problem recommending your services/skills to anyone.
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Ken I

Yes we did have our coffee machine serviced a couple of weeks and I can’t fault the service at all. A couple of seals required replacing and one of the parts was replaced under warranty even though my warranty had expired a few days before. I had it to you by 10am and it was ready for pick up by 2.30pm which is exactly what you said when I called to book it in. Yes it cost a little more for the same day service but the convenience of not having to take more time off work was well worth it.

I bought my husband this machine for his birthday last year and to say he loves it would be an understatement!
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Colleen M

The machine is great – as good as new. Thanks again for the excellent service!
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Michelle

The coffee machine is fantastic. working better now than it was when it was brand new. Sop thank you very much. We will be back in 12 months or so for another service.
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Scott Webber

The team at CMS serviced my Isomac La Mondiale machine for the 4th time now recently . They do such a great job everytime I will always take my machine back to them for service or repair . Thanks again CMS.
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Murray Weston

Exceeded our expectations! Our 8 year old machine is now making its best EVER coffee after a thorough and reasonably priced service from this company. CMS is the only place we will go to from now on. Many thanks for breathing new life into our old girl!
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Kathleen Hart

Knowledgeable specialists who not only did a great job servicing my espresso machine and grinder, but also kindly did me a favour later on. I couldn’t recommend the folks at CMS more highly.
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Greg Ellevsen

My 13 Year old ECM Giotto died before Christmas, it was in need of a major overhaul, CMS did an amazing job and restored my beloved machine back to New. Perfect coffee extraction, new pump, no more leaks or hissing steam wand, I am so grateful.
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Anthony Cregan

Wouldn’t take my machine anywhere else. Took my coffee machine in here as it needed a routine service. Came back as good as new. The guys here are trustworthy, honest and reliable. Keep up the good work!
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Bob

A+ professionalism, service and advice at a reasonable price. They have all the hallmarks of personalised customer service blended with the pace of modern times – Chris, Liam and team are a delight to interact with and I received progress updates via a text link with images and text of service issues. Their showroom is a delightful place to see what’s trending in the world of coffee.
Cameron McConville – 5 stars- 10mths
Completely happy with the friendly honest staff. Great product knowledge and technical expertise. They service my machine and it comes backs like a new one.
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Paresh Pant

These guys are true experts in coffee machines. They always to a great job on servicing our machine and dealing with repairs, and they provide great communication on progress. I’ve dealt with other repairers in Brisbane in the past but these guys are so much better.
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Neil Robinson

The team at the Coffee Machine Specialists do an excellent job of servicing my coffee machine. I have been a return customer for many years and always find them professional, friendly and prompt.
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Peter Zunker

Fantastic service. My coffee machine stopped working and I was in a panic as I need coffee, especially at this time. I rang them and they said to bring it straight in and it would possibly take 10 working days to fix, which is still a reasonable time. I dropped it in on a Tuesday and it was fixed by Friday.

They kept in constant contact and let me know each step of how it was going. Very impressed with the service here from all of the staff who were really friendly and helpful.
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Janine Atkins

Right from the start was met with a very polite helpful shop assistant. Was kept in contact with through the entire servicing informing me of progress via emails and sms. Was very impressed with the professionalism. I would definitely recommend to my friends using Coffee Machine Specialists. Thank you so much!
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Nick Bacon

I’ve known Chris and his team for over 10 years and have acquired a couple of Bezzera machines from him during this time. My company used to be in the restaurant and catering business, so we have some idea of with whom to deal and with whom not to.

My current machine is the Bezzera GEA (present version is the Mitica Top) purchased about 4 years ago. It was recently serviced by the team.

The quality of customer service and technical support is nothing short of professional. My machines have always come back in excellent condition and working like new after routine servicing. Service costs are very reasonable and there is full accountability of work done plus a limited warranty should anything go amiss in the short-term.

I can highly recommend CMS as a reputable, professional and competitive business.
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Peter Trandafilovic

Once again a fast, efficient service for my Bezerra coffee machine and Rancilio Grinder.
Kept informed all the way about progress of repairs, very happy with the experience!
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Ian Calder

After owning 2 fully automatic top end coffee machines that needed constant descaling, servicing and repairs and the need to brew twice for a decent cup, i was introduced to bazerra and only need 1 service a year and after 4 years no breakdowns or descaling needed. Love it!
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Robin Alan Gray

My ECM has never performed better even straight out of the box when new. It is quieter and is making great coffee now.

The service was first class with timely reminders of their processes.
I highly recommend Coffee Machine Specialists for your servicing and repairs. The price was a lot less than I expected and they surpassed my previous experience with another service company by miles.
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Peter Laird

I recently bought a second hand Nuovo Simonelli Musica and was having a few dramas with it. I am on the sunshine coast so I rang the coffee machine specialist and they were very helpful and informative over the phone. I could not quite solve the problem over the phone, so I went and took the machine into the store in Brisbane. Once again they were extremely helpful and they managed to help me sort out the machine almost immediately and I walked away far more informed than when I walked in!! Highly recommended and I would gladly travel from the coast to have my machine serviced there.
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David Irvine

Our Nuova Simonelli – Musica, required servicing (Unable to hold pressure and steam). Actually it was well overdue. The service was a little slow (2 weeks), however,it came back to us as good as new and works the best since we have had it. We have Happily recommended CMS to our friends and to the small cafe down the road.
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Michael Steenberg

We had our 7 year old Rocket serviced simply because the spindle on the milk frothing spout broke. When the machine was ready ( on time as promised) we couldn’t believe how well it was working – it almost seemed better than it had ever been. Would happily recommend CMS to anyone.
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Suzanne Carney

My ILLY domestic espresso machine is not one of the more common brands and was in need of a new temperature gauge as well as a service. Coffee Machine Specialist quickly sourced the gauge and carried out a full service, reporting along the way as to progress. The thorough and extended testing before hand over and a full performance report is a measure of their professionalism.
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Gary Edgar

Machine is feeling like it’s brand new, Also it’s a Bezzera, so maintained and all your good work, it will last to a long life and many thousands of coffees.
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Mitch Handley

This was the first time I have had my Rancilio Silvia serviced . I was informed of what was going to be done before work started . I got the machine back within 5 days and it is working like new …thank you well recommended
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Brian Timms

Not only was my last service (on bz99s) incredibly speedy, but the machine feels and runs better then new!

Thank you Chris, Beck & Mark for always having an answer (and time!) for my sometimes odd questions about all things coffee (machines, grinder, etc)… Your knowledge and the level of service you provide is outstanding!

Keep up the awesome work!
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Lav

We were so happy with how our Expobar was returned. It seems the machine is operating now better than when we first purchased as new. A very thorough service. Thank you very much, we will be back.
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Chris Kuskopf

Thanks for a great repair and service. My machine is like new again after about 7 years hard work and no attention, as can be seen from the before picture. Also, I’d like to compliment you on your progress reports and timely work. Thanks.
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Roger Lawrance

Hi guys – my VBM’s going really well. Thanks for the great (prompt) service, great follow-up and super great customer service!
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Rose P

I just wanted to pass on feedback about the service I received yesterday.

Your technician did a marvellous job on the machine. It’s never run so well! Is he new? Anyway I do really appreciate good service.

Also, I do like your new booking/tracking system too.
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Deanne S

Just wanted to let you know the Rancillo grinder is working perfectly now.
Thanks a million for checking it over and getting it back to us so quickly.
Always love to deal with The Coffee Machine Specialists … service to our Bezzera coffee machine has always been awesome.
Thanks again.
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Katie J

I continue to travel from Maleny to use your services exclusively because I wouldn’t trust any other dealer with my equipment.
Keep up the good work, and don’t leave town.
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Trevor W

The service was excellent!! I miss the machine when it is there for service but I know it will come back in great order. I appreciate the opportunity to discuss the performance of the machine both before and after the work is done- helping me to keep it in good ruining order to make great coffee!

And I need to get my grinder over for a service and cleanup too- I’ll be in touch!
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Bob Elliot

Machine is punching out a really good coffee, so thanks it is working well.
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Peter C

Even if I was to try I couldn’t fault your operation, from the moment we walked in to enquire about a machine, to delivery, the fantastic machine itself and after sales help, after the service of the machine and operation tips from Chris, it makes our coffee even better, well done and I will be recommending you to all who need a great coffee.
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Robin Gray

Turn around for service was quicker than expected and we are enjoying our morning coffee; all good, you know what you are doing and thanks for service.
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Lutz Wolf

Huge thanks for the amazing service you performed on my espresso machine. It has never run so well. It is delivering a better extraction than I ever imagined it was capable of. This is why I drive so far to use your services exclusively. You guys rock..!
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Trevor Wilson