Coffee Machine Specialist Testimonials
We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them. If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.
Right from the start was met with a very polite helpful shop assistant. Was kept in contact with through the entire servicing informing me of progress via emails and sms. Was very impressed with the professionalism. I would definitely recommend to my friends using Coffee Machine Specialists. Thank you so much!
I’ve known Chris and his team for over 10 years and have acquired a couple of Bezzera machines from him during this time. My company used to be in the restaurant and catering business, so we have some idea of with whom to deal and with whom not to.
My current machine is the Bezzera GEA (present version is the Mitica Top) purchased about 4 years ago. It was recently serviced by the team.
The quality of customer service and technical support is nothing short of professional. My machines have always come back in excellent condition and working like new after routine servicing. Service costs are very reasonable and there is full accountability of work done plus a limited warranty should anything go amiss in the short-term.
I can highly recommend CMS as a reputable, professional and competitive business.
Thanks.. Outstanding service.The place to go to.
As always great service and advice from an excellent, friendly team! Keep up the great work.
Outstanding customer service and technical expertise to match. My Isomac is working as well as the day I bought it 8 yrs ago after being serviced by the team at Coffeemachinespecialist.
Once again a fast, efficient service for my Bezerra coffee machine and Rancilio Grinder.
Kept informed all the way about progress of repairs, very happy with the experience!
Dropped the Rocket off for a complete service after 8 some years and paid the extra for quick turnaround.
As promised, the machine was ready in 3 days and now works as if it were new. I was shown all of the cruddy parts that were replaced and even bought the old Girl a new cup surround as a get well pressie (looks spiffy)
Definitely a good service is on offer here, very rare these days!!
As for us (the Rocket and me) we’re in love again!
After owning 2 fully automatic top end coffee machines that needed constant descaling, servicing and repairs and the need to brew twice for a decent cup, i was introduced to bazerra and only need 1 service a year and after 4 years no breakdowns or descaling needed. Love it!
My ECM has never performed better even straight out of the box when new. It is quieter and is making great coffee now.
The service was first class with timely reminders of their processes.
I highly recommend Coffee Machine Specialists for your servicing and repairs. The price was a lot less than I expected and they surpassed my previous experience with another service company by miles.
I just want to comment about the exceptional service your company offers, I live out of town in the Lockyer Valley. I contacted Bec and she arranged to have my Bezzera Geat serviced on the same day. I can only say that the service which was offered and done was over and above my expectations. Well done to all at the coffee machine specialists.
After discovering ants had found a comfy home inside my Bezerra BZ02 I rushed it off to have it fixed. Once again the service from everyone at Coffee Machine Specialist was excellent. From booking it in, getting regular updates(including a few photos of the little buggers) pickup and having it back home in perfect condition. Thanks to Chris, Beck, Mark, Gary & Eryn for another great experience with your company. Highly recommended.
I recently bought a second hand Nuovo Simonelli Musica and was having a few dramas with it. I am on the sunshine coast so I rang the coffee machine specialist and they were very helpful and informative over the phone. I could not quite solve the problem over the phone, so I went and took the machine into the store in Brisbane. Once again they were extremely helpful and they managed to help me sort out the machine almost immediately and I walked away far more informed than when I walked in!! Highly recommended and I would gladly travel from the coast to have my machine serviced there.
Highly professional approach while retaining a personal touch. Very impressed with the service both technical and personal. Excellent clear communication at all points of contact. Thanks
We had two of our office coffee machines serviced by another provider. The workmanship and pathetic service we received form that supplier encouraged us to look elsewhere to rectify. The Coffee Machine Specialist team were fantastic to deal with. They completed the work in under the proposed time and the cost was half of what we were quoted form the other company.
5 star across the board.
Our Nuova Simonelli – Musica, required servicing (Unable to hold pressure and steam). Actually it was well overdue. The service was a little slow (2 weeks), however,it came back to us as good as new and works the best since we have had it. We have Happily recommended CMS to our friends and to the small cafe down the road.
We had our 7 year old Rocket serviced simply because the spindle on the milk frothing spout broke. When the machine was ready ( on time as promised) we couldn’t believe how well it was working – it almost seemed better than it had ever been. Would happily recommend CMS to anyone.
I looked around on the web for reviews of espresso machine repairers and I'm glad I did. I avoided one of Brisbane's best known machine doctors – which got really dreadful reviews – and I found the Coffee Machine Specialists instead. They were helpful and professional and they serviced my Rancilio Silvia quickly and at very reasonable cost. I got an email immediately after I dropped my machine into them confirming that my machine had been logged into their system, and another letting me know that the job was complete (job took about a week despite the April weekend holidays). The machine came back working smoothly and powerfully and they had made a great jo
My ILLY domestic espresso machine is not one of the more common brands and was in need of a new temperature gauge as well as a service. Coffee Machine Specialist quickly sourced the gauge and carried out a full service, reporting along the way as to progress. The thorough and extended testing before hand over and a full performance report is a measure of their professionalism.
My machine is a La Scala Butterfly, group E61 heat exchanger. It needed attention badly. CMS did a fantastic job making it feel like a new machine. They were thorough and when the report came back it included photos of parts of the machine before and after where repairs were needed. There was also a box of bits that had been replaced which made feel somewhat ashamed of how I had treated it in the last year. The turnaround was fast and the cost was reasonable. I highly recommend CMS.
Machine is feeling like it’s brand new, Also it’s a Bezzera, so maintained and all your good work, it will last to a long life and many thousands of coffees.
The team at Coffee Machine Specialists were courteous, prompt and were able to resolve an issue that the supplier of my coffee machine in Sydney could not! Moreover, their approach to providing alternatives to achieve the outcome also spoke volumes that they were not after providing the easiest/expensive solution. So good was their service that I have switched from my repairer of the past six years to Coffee Machine Specialists.In coffee speak their service was superbly grounded (awesome customer service), gently tampered (took time to understand the problem) and perfectly extracted (provided a solution that works and is second to none).
This was the first time I have had my Rancilio Silvia serviced . I was informed of what was going to be done before work started . I got the machine back within 5 days and it is working like new …thank you well recommended
Not only was my last service (on bz99s) incredibly speedy, but the machine feels and runs better then new!
Thank you Chris, Beck & Mark for always having an answer (and time!) for my sometimes odd questions about all things coffee (machines, grinder, etc)… Your knowledge and the level of service you provide is outstanding!
Keep up the awesome work!
Merry Xmas,
Lav
We are so happy with the work done on our coffee machine. We were worried that it was going to cost a bomb, but we were very happy with the final cost. The machine works like brand new, actually better than brand new. We were very impressed with the service you provided from the moment we dropped of the machine, from the updates, until when you placed it back in our car. Thank you so much!
We were so happy with how our Expobar was returned. It seems the machine is operating now better than when we first purchased as new. A very thorough service. Thank you very much, we will be back.
We experienced a problem with our bezzera coffee machine a month after purchase. We called Coffee machine specialist and the said bring it straight in. We left the machine on a monday morning and it was tested and the fault found quickly. The machine was fixed and ready for pickup the next day. We could not have been happier with the service.
Thanks for a great repair and service. My machine is like new again after about 7 years hard work and no attention, as can be seen from the before picture. Also, I’d like to compliment you on your progress reports and timely work. Thanks.
Our coffee machine broke down the week before Christmas and New Year. Following approaches to other high performance coffee machine specialist the responses and capabilities were not satisfactory, therefore we went to Coffee Machine Specialists.
The initial approach to final delivery was excellent. The primary defect was correctly identified and a full service conducted. All objectives, scope of work, time frames and price were delivered as stated. All parts were in stock and the progress of the work was easy to actively monitor in real time.
We had our fully repaired and functioning machine prior to Christmas and within the timeline stated. From our experience I would recommend to buy, maintain or repair a coffee machine from these specialist providers.
Hi guys – my VBM’s going really well; thanks for the great (prompt) service; great follow-up and super great customer service!
I just wanted to pass on feedback about the service I received yesterday.
Your technician did a marvellous job on the machine. It’s never run so well! Is he new? Anyway I do really appreciate good service.
Also, I do like your new booking/tracking system too.
Just wanted to let you know the Rancillo grinder is working perfectly now.
Thanks a million for checking it over and getting it back to us so quickly.
Always love to deal with The Coffee Machine Specialists … service to our Bezzera coffee machine has always been awesome.
Thanks again.
I can’t believe how much better my Bezzera is performing now.
Let’s face it the Bezzeras are virtually bulletproof but I think you’ve made mine indestructible.
The milk steaming had been getting slowly worse over time and I just thought it was me.
Wrong..!!!!!
After your wonderful attention it is performing better than ever.
Thanks for doing such a professional job on it and I have no problem recommending your services/skills to anyone.
Yes we did have our coffee machine serviced a couple of weeks and I can’t fault the service at all. A couple of seals required replacing and one of the parts was replaced under warranty even though my warranty had expired a few days before. I had it to you by 10am and it was ready for pick up by 2.30pm which is exactly what you said when I called to book it in. Yes it cost a little more for the same day service but the convenience of not having to take more time off work was well worth it.
I bought my husband this machine for his birthday last year and to say he loves it would be an understatement!
I continue to travel from Maleny to use your services exclusively because I wouldn’t trust any other dealer with my equipment.
Keep up the good work, and don’t leave town.
The service was excellent!! I miss the machine when it is there for service but I know it will come back in great order. I appreciate the opportunity to discuss the performance of the machine both before and after the work is done- helping me to keep it in good ruining order to make great coffee!
And I need to get my grinder over for a service and cleanup too- I’ll be in touch!
The machine is great – as good as new. Thanks again for the excellent service!
Machine is punching out a really good coffee, so thanks it is working well.
The coffee machine is fantastic. working better now than it was when it was brand new. Sop thank you very much. We will be back in 12 months or so for another service.
Some companies rely on feedback so they can put the good ones up on their site, even if I was to try I couldn’t fault your operation, from the moment we walked in to enquire about a machine, to delivery, the fantastic machine itself and after sales help, after the service of the machine and operation tips from Chris, it makes our coffee even better, well done and I will be recommending you to all who need a great coffee.
Huge thanks for the amazing service you performed on my espresso machine. It has never run so well. It is delivering a better extraction than I ever imagined it was capable of. This is why I drive so far to use your services exclusively. You guys rock..!
Turn around for service was quicker than expected and we are enjoying our morning coffee; all good, you know what you are doing and thanks for service.
Guaranteed Repaired Within 10 Days or Loaner Machine
We guarantee to repair any all the domestic models of the following brands Rancilio – Wega – Bezzera – Vibiemme – Isomac – Expobar – Elektra – Rocket within 10 days – no excuses.
If we are unable to complete the repair of your coffee machine within this timeframe, we will provide you with a loaner machine until your machine is repaired.
Repair Guaranteed for 90 Days
We guarantee all our repairs for a period of 90 days from the date of invoice. This does not extend to other issues that may arise due to a different part of the machine subsequently failing. Any repair guarantee issues will require the machine to be returned to our service centre.
Coffee Machine Repairs Brisbane by the Coffee Machine Specialists is a guarantee to satisfaction and enjoyment of your machines for years to come!
