Coffee Machine Specialist Testimonials

Coffee Machine Specialist Testimonials

We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them.  If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.

Jennifer Vink
Jennifer Vink
03:36 18 Feb 17
Exceeded expectation! I bought an entry level grinder today and can't get it to work or some reason. Frustrated and took it back for help. They explained and tried every single setting til they found a reasonably fine setting. Then she actually made a coffee for me to see whether the flow is too fast or too slow. I also got some beans to take home so "I don't have to waste my own beans when I might have to keep trying the grinder setting". Exceptional service. I'm sure I'll upgrade my machine in a few years and this is the place I'll be getting my machine from!
Philip Griffin
Philip Griffin
22:01 09 Apr 17
Good communication, good service. Our 17-year-old Rancilio Lucy machine has been given a whole new lease of life and and is in sparkling shape.
Bob Christiansen
Bob Christiansen
21:23 22 Mar 17
Excellent service! My Gaggia Classic now runs better than it ever has. They were prompt, and their service tracking system with email and SMS updates is absolutely first class.
John Flood
John Flood
05:05 03 Apr 17
My La Scala coffee machine was in need of a thorough service. All sorts of niggling little things were going wrong. It's a heat exchanger, group E61 machine. They explained what they would do and within a couple of days I received an email stating what needed to be replaced and fixed. When I was told the machine was ready for collection I was given a full, itemised list of everything, with photos, that had been done including a box of the old parts--nothing worth keeping. In fact looking at them made me realise I should have been doing more for my machine. My machine works beautifully and smoothly. Every cup of coffee is a delight. CMS have made my machine like new. And the cost was fair and reasonable. I think they're great and I will go back.
Judy Latham
Judy Latham
21:57 22 Mar 16
Thank you so much for the servicing of our Expobar coffee machine, your service was truly amazing and the cost was 1/3 of the price we were quoted by one of your competitors. The continuous feedback with progress reports by email was very much appreciated.I would highly recommend you to anyone needing your services
See All Reviews

After owning 2 fully automatic top end coffee machines that needed constant descaling, servicing and repairs and the need to brew twice for a decent cup, i was introduced to bazerra and only need 1 service a year and after 4 years no breakdowns or descaling needed. Love it!o

Robin alan gray

Hi guys – my VBM’s going really well ...

Hi guys – my VBM’s going really well; thanks for the great (prompt) service; great follow-up and super great customer service!

Rose P

So Happy With Work Done ...

We are so happy with the work done on our coffee machine. We were worried that it was going to cost a bomb, but we were very happy with the final cost. The machine works like brand new, actually better than brand new. We were very impressed with the service you provided from the moment we dropped of the machine, from the updates, until when you placed it back in our car. Thank you so much…!

Marcus & Ruthie Morris

Just Wanted to Let You Know ....

Just wanted to let you know the Rancillo grinder is working perfectly now.
Thanks a million for checking it over and getting it back to us so quickly.
Always love to deal with The Coffee Machine Specialists … service to our Bezzera coffee machine has always been awesome.
Thanks again.

Katie J
Bezzera BZ99 & Rancilio Rocky

Professional and efficient

We had our 7 year old Rocket serviced simply because the spindle on the milk frothing spout broke. When the machine was ready ( on time as promised) we couldn't believe how well it was working - it almost seemed better than it had ever been. Would happily recommend CMS to anyone.

Suzanne carney

Recent Giotto Rocket service

Dropped the Rocket off for a complete service after 8 some years and paid the extra for quick turnaround.
As promised, the machine was ready in 3 days and now works as if it were new. I was shown all of the cruddy parts that were replaced and even bought the old Girl a new cup surround as a get well pressie (looks spiffy)
Definitely a good service is on offer here, very rare these days!!
As for us (the Rocket and me) we're in love again!

John Edwards

Outstanding customer service and technical expertise to match. My Isomac is working as well as the day I bought it 8 yrs ago after being serviced by the team at Coffeemachinespecialist.

Andrew Weller

The team at Coffee Machine Specialists were courteous, prompt ...

The team at Coffee Machine Specialists were courteous, prompt and were able to resolve an issue that the supplier of my coffee machine in Sydney could not! Moreover, their approach to providing alternatives to achieve the outcome also spoke volumes that they were not after providing the easiest/expensive solution.  So good was their service that I have switched from my repairer of the past six years to Coffee Machine Specialists.  In coffee speak their service was superbly grounded (awesome customer service), gently tampered (took time to understand the problem) and perfectly extracted (provided a solution that works and is second to none).

Isomac Tea - Robina

The coffee machine is fantastic

The coffee machine is fantastic. working better now than it was when it was brand new. Sop thank you very much. We will be back in 12 months or so for another service.
Scott Webber

The machine is great - as good as new

The machine is great - as good as new. Thanks again for the excellent service!

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coffee machine repairs brisbane guarantee


Guaranteed Repaired Within 10 Days or Loaner Machine

We guarantee to repair any all the domestic models of the following brands Rancilio – Wega – Bezzera – Vibiemme – Isomac – Expobar – Elektra – Rocket within 10 days – no excuses.

If we are unable to complete the repair of your coffee machine within this timeframe, we will provide you with a loaner machine until your machine is repaired.

Repair Guaranteed for 90 Days

We guarantee all our repairs for a period of 90 days from the date of invoice.  This does not extend to other issues that may arise due to a different part of the machine subsequently failing.  Any repair guarantee issues will require the machine to be returned to our service centre.


Coffee Machine Repairs Brisbane by the Coffee Machine Specialists is a guarantee to satisfaction and enjoyment of your machines for years to come!