Coffee Machine Specialist Testimonials

Coffee Machine Specialist Testimonials

We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them.  If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.

Jennifer Vink
Jennifer Vink
03:36 18 Feb 17
Exceeded expectation! I bought an entry level grinder today and can't get it to work or some reason. Frustrated and took it back for help. They explained and tried every single setting til they found a reasonably fine setting. Then she actually made a coffee for me to see whether the flow is too fast or too slow. I also got some beans to take home so "I don't have to waste my own beans when I might have to keep trying the grinder setting". Exceptional service. I'm sure I'll upgrade my machine in a few years and this is the place I'll be getting my machine from!
Philip Griffin
Philip Griffin
22:01 09 Apr 17
Good communication, good service. Our 17-year-old Rancilio Lucy machine has been given a whole new lease of life and and is in sparkling shape.
Bob Christiansen
Bob Christiansen
21:23 22 Mar 17
Excellent service! My Gaggia Classic now runs better than it ever has. They were prompt, and their service tracking system with email and SMS updates is absolutely first class.
John Flood
John Flood
05:05 03 Apr 17
My La Scala coffee machine was in need of a thorough service. All sorts of niggling little things were going wrong. It's a heat exchanger, group E61 machine. They explained what they would do and within a couple of days I received an email stating what needed to be replaced and fixed. When I was told the machine was ready for collection I was given a full, itemised list of everything, with photos, that had been done including a box of the old parts--nothing worth keeping. In fact looking at them made me realise I should have been doing more for my machine. My machine works beautifully and smoothly. Every cup of coffee is a delight. CMS have made my machine like new. And the cost was fair and reasonable. I think they're great and I will go back.
Judy Latham
Judy Latham
21:57 22 Mar 16
Thank you so much for the servicing of our Expobar coffee machine, your service was truly amazing and the cost was 1/3 of the price we were quoted by one of your competitors. The continuous feedback with progress reports by email was very much appreciated.I would highly recommend you to anyone needing your services
See All Reviews

Once again a fast, efficient service for my Bezerra coffee machine and Rancilio Grinder.
Kept informed all the way about progress of repairs, very happy with the experience!

Ian Calder
Comedy Relief Pty Ltd

Oh La La - Perfect service

Our Nuova Simonelli - Musica, required servicing (Unable to hold pressure and steam). Actually it was well overdue. The service was a little slow (2 weeks), however,it came back to us as good as new and works the best since we have had it. We have Happily recommended CMS to our friends and to the small cafe down the road.

Michael Steenberg

The team at Coffee Machine Specialists were courteous, prompt ...

The team at Coffee Machine Specialists were courteous, prompt and were able to resolve an issue that the supplier of my coffee machine in Sydney could not! Moreover, their approach to providing alternatives to achieve the outcome also spoke volumes that they were not after providing the easiest/expensive solution.  So good was their service that I have switched from my repairer of the past six years to Coffee Machine Specialists.  In coffee speak their service was superbly grounded (awesome customer service), gently tampered (took time to understand the problem) and perfectly extracted (provided a solution that works and is second to none).

Anon
Isomac Tea - Robina

Machine is feeling like it's brand new ...

Machine is feeling like it's brand new, Also it's a Bezzera, so maintained and all your good work, it will last to a long life and many thousands of coffees.

Mitch Handley
Bezzera BZ10

Huge Thanks for Amazing Service

Huge thanks for the amazing service you performed on my espresso machine. It has never run so well. It is delivering a better extraction than I ever imagined it was capable of. This is why I drive so far to use your services exclusively. You guys rock..!

Sincere thanks,

Trevor Wilson
Expobar Office Leva

Some companies reply on feedback ...

Some companies rely on feedback so they can put the good ones up on their site,    even if I was to try I couldn’t fault your operation,  from the moment we walked in to enquire about a machine, to delivery, the fantastic machine itself and after sales help,  after the service of the machine and operation tips from Chris,   it makes our coffee even better,     well done and I will be recommending you to all who need a great coffee.

 

Robin Gray
Bezzera Domus Galatea

Turn Around for Service was Quicker than Expected

turn around for service was quicker than expected and we are enjoying our morning coffee; all good, you know what you are doing and thanks for service.

Lutz Wolf
Bezzera Domus Galatea

Our coffee machine broke down the week before Christmas and New Year ...

Our coffee machine broke down the week before Christmas and New Year. Following approaches to other high performance coffee machine specialist the responses and capabilities were not satisfactory, therefore we went to Coffee Machine Specialists.

The initial approach to final delivery was excellent. The primary defect was correctly identified and a full service conducted. All objectives, scope of work, time frames and price were delivered as stated. All parts were in stock and the progress of the work was easy to actively monitor in real time.

We had our fully repaired and functioning machine prior to Christmas and within the timeline stated. From our experience I would recommend to buy, maintain or repair a coffee machine from these specialist providers.

Andy
ECM

I just wanted to pass on feedback about the service ...

I just wanted to pass on feedback about the service I received yesterday.
Your technician did a marvellous job on the machine.  It's never run so well!  Is he new? Anyway I do really appreciate good service.
Also, I do like your new booking/tracking system too.
Deanne S
Bezzera Domus Galatea

Great Service - great team!

As always great service and advice from an excellent, friendly team! Keep up the great work.

Selina Dennis
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coffee machine repairs brisbane guarantee

 

Guaranteed Repaired Within 10 Days or Loaner Machine

We guarantee to repair any all the domestic models of the following brands Rancilio – Wega – Bezzera – Vibiemme – Isomac – Expobar – Elektra – Rocket within 10 days – no excuses.

If we are unable to complete the repair of your coffee machine within this timeframe, we will provide you with a loaner machine until your machine is repaired.

Repair Guaranteed for 90 Days

We guarantee all our repairs for a period of 90 days from the date of invoice.  This does not extend to other issues that may arise due to a different part of the machine subsequently failing.  Any repair guarantee issues will require the machine to be returned to our service centre.

 

Coffee Machine Repairs Brisbane by the Coffee Machine Specialists is a guarantee to satisfaction and enjoyment of your machines for years to come!

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