Coffee Machine Specialist Testimonials
We receive a wide variety of coffee machine repair testimonials from our valued customers and detailed below you will find a selection of them. If you have had a recent coffee machine service or coffee machine repair at our service centre and would like to give us your testimonial, we would be very appreciative.
Coffee Machine Testimonials
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Definitely the place to go when looking for coffee machines. You will find almost everything you need here for coffee making and the machines are top quality. Been here twice and both staff who assisted us were very knowledgeable.
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Great customer service, and great advice aimed at the right level. Bought a coffee machine and Chris was extremely thorough in showing me all the features, how to use the machine, and some tips and tricks you won’t find in the user manual. Happy!
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When it came time to get a new machine I decided to head down the Italian route. Coffee Machine Specialists were super helpful in answering my questions and gave me a good deal on a machine/grinder combo. Highly recommended!
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Josh and Bec went above and beyond to help me out with a new coffee machine. Explaining the differences between each type of machine and the pros and cons of each model. It’s not often you find a business where you have a discussion about your options rather then a straight up sales pitch. Thanks again team.
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These guys simply have THE BEST machines AND COFFEE bar none. I can highly recommend them for this and their personalised service!
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The team here are amazing, I would have been in and out several times asking questions and doing my research. Always happy to help and never pushy. Highly recommend visiting these guys if you are serious about purchasing a machine.
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Ordered online. Firstly, they rang to ensure that the PayPal was correct (I paid with my wife’s so they were ensuring it was a legit purchase). The machine came in under a week to Melbourne and there was a heap of free stuff in the box we didn’t even know about (coffee, tamper, jugs, shaker etc). Would highly recommend this place.
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I initially contacted Bezzera after an opinion on a faulty solinoid, they were confident of the issue and although my warranty had expired offered to send a new solinoid or send my machine to a more local service dealer. I opted for the part and installed it myself, easy.
Thank you for the A1 service
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What Customers Say About Our Servicing & Repairs
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Some parts required replacement but they easily met their stated timeframe and kept us informed over the short time that they had our machine.
Their shopfront is scrupulously clean, well laid out and attended by competent and friendly staff.
As well as servicing machines, they have a good range of quality machines on display for sale.
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Really very happy. My initial email answered promptly and helpfully. Took my Nuova Simonelli Musica and Mazzer Mini grinder in for a service and concern about a small leak. Staff were very helpful and I received a confirmation text after drop off. Ready for collection within 10 days and emailed a full service report. Reasonable pricing too. btw: love the showroom! It’s like a candy store lol
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I can highly recommend Coffee Machine Specialists if you’re looking for a place to get your coffee machine serviced. During the process, they kept me informed in great detail about how things were going and what was happening. I’ve never ever received such an amazing level of communication from any service provider….all in perfectly comprehensible and grammatically perfect grammar (for a nice change!). It was clear to me that they did a very thorough job, and even carried out some upgrades at no cost to me.
The work was finished well before the quoted end date, and the price was reasonable. Everyone involved was friendly and courteous, and when you call them, a human being answers the phone! It doesn’t get any better!
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Outstanding customer service and technical expertise to match. My Isomac is working as well as the day I bought it 8 yrs ago after being serviced by the team at Coffeemachinespecialist.
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As promised, the machine was ready in 3 days and now works as if it were new. I was shown all of the cruddy parts that were replaced and even bought the old Girl a new cup surround as a get well pressie (looks spiffy)
Definitely a good service is on offer here, very rare these days!!
As for us (the Rocket and me) we’re in love again!
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5 star across the board.
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The team at Coffee Machine Specialists were courteous, prompt and were able to resolve an issue that the supplier of my coffee machine in Sydney could not! Moreover, their approach to providing alternatives to achieve the outcome also spoke volumes that they were not after providing the easiest/expensive solution.
So good was their service that I have switched from my repairer of the past six years to Coffee Machine Specialists.In coffee speak their service was superbly grounded (awesome customer service), gently tampered (took time to understand the problem) and perfectly extracted (provided a solution that works and is second to none).
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Our coffee machine broke down the week before Christmas and New Year. Following approaches to other high performance coffee machine specialist the responses and capabilities were not satisfactory, therefore we went to Coffee Machine Specialists.
The initial approach to final delivery was excellent. The primary defect was correctly identified and a full service conducted. All objectives, scope of work, time frames and price were delivered as stated. All parts were in stock and the progress of the work was easy to actively monitor in real time.
We had our fully repaired and functioning machine prior to Christmas and within the timeline stated. From our experience I would recommend to buy, maintain or repair a coffee machine from these specialist providers.
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Let’s face it the Bezzeras are virtually bulletproof but I think you’ve made mine indestructible.
The milk steaming had been getting slowly worse over time and I just thought it was me.
Wrong..!!!!!
After your wonderful attention it is performing better than ever.
Thanks for doing such a professional job on it and I have no problem recommending your services/skills to anyone.
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I bought my husband this machine for his birthday last year and to say he loves it would be an understatement!
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Like all mechanical devices coffee machines only produce the results to the extent they work well. My machine produces the very best coffee Possible from it as a result of the service it receives at CMS.
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Cameron McConville – 5 stars- 10mths
Completely happy with the friendly honest staff. Great product knowledge and technical expertise. They service my machine and it comes backs like a new one.
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Fantastic service. My coffee machine stopped working and I was in a panic as I need coffee, especially at this time. I rang them and they said to bring it straight in and it would possibly take 10 working days to fix, which is still a reasonable time. I dropped it in on a Tuesday and it was fixed by Friday.
They kept in constant contact and let me know each step of how it was going. Very impressed with the service here from all of the staff who were really friendly and helpful.
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I’ve known Chris and his team for over 10 years and have acquired a couple of Bezzera machines from him during this time. My company used to be in the restaurant and catering business, so we have some idea of with whom to deal and with whom not to.
My current machine is the Bezzera GEA (present version is the Mitica Top) purchased about 4 years ago. It was recently serviced by the team.
The quality of customer service and technical support is nothing short of professional. My machines have always come back in excellent condition and working like new after routine servicing. Service costs are very reasonable and there is full accountability of work done plus a limited warranty should anything go amiss in the short-term.
I can highly recommend CMS as a reputable, professional and competitive business.
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Kept informed all the way about progress of repairs, very happy with the experience!
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My ECM has never performed better even straight out of the box when new. It is quieter and is making great coffee now.
The service was first class with timely reminders of their processes.
I highly recommend Coffee Machine Specialists for your servicing and repairs. The price was a lot less than I expected and they surpassed my previous experience with another service company by miles.
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Not only was my last service (on bz99s) incredibly speedy, but the machine feels and runs better then new!
Thank you Chris, Beck & Mark for always having an answer (and time!) for my sometimes odd questions about all things coffee (machines, grinder, etc)… Your knowledge and the level of service you provide is outstanding!
Keep up the awesome work!
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I just wanted to pass on feedback about the service I received yesterday.
Your technician did a marvellous job on the machine. It’s never run so well! Is he new? Anyway I do really appreciate good service.
Also, I do like your new booking/tracking system too.
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Thanks a million for checking it over and getting it back to us so quickly.
Always love to deal with The Coffee Machine Specialists … service to our Bezzera coffee machine has always been awesome.
Thanks again.
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Keep up the good work, and don’t leave town.
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The service was excellent!! I miss the machine when it is there for service but I know it will come back in great order. I appreciate the opportunity to discuss the performance of the machine both before and after the work is done- helping me to keep it in good ruining order to make great coffee!
And I need to get my grinder over for a service and cleanup too- I’ll be in touch!
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