Machine Servicing StatusMachine Servicing Status … Please enter your details below to find out the current servicing status of your coffee machine service/repair: Entering in your ticket number and last name below, you are able to access the full details of the current servicing status of your coffee machine repair. Please note that we respond to specific inquiries on service tickets between 8am and 3pm daily Monday to Friday. Any responses received after 3pm will be responded to the following weekday morning. Existing Ticket LookupJust enter your info to do a search.* Ticket number* Last name Should you have any problems accessing details of your coffee machine servicing status, then please feel free to call us on (07) 3272 9911.