Shipping & Warranty
We offer FREE SHIPPING on all orders over $1,000 ….
Standard Shipping Charges
|Accessoires & Coffee Orders:||$16.50|
|Equipment Orders Under $1000:||$45|
Orders will always be charged in Australian Dollars. The Coffee Machine Specialist does not take any responsibility for any currency conversion differences, and/or charges made by your bank.
Your quality coffee equipment will change your life and we know you’re keen for it to arrive quickly, safely and in perfect working order.
If the delivery process does not meet your expectations, we want to hear about it. But in order to make sure your order is received on time and in great shape, it is important that we explain how it works:
We will provide you with an estimated date for delivery. We have aligned ourselves with delivery companies which we believe will do their best to deliver products by the estimated delivery date. While we make every effort to deliver by this time, all dates specified are estimates only. Once the equipment has left our store you will receive a dispatch notice with a tracking number allowing you to track the goods whereabouts online and save some time contacting us. Standard TNT Road Express delivery can take between 2-7 working days, based on location. Contact us for an eta to your state.
Please make sure you provide the correct delivery address details at the time of ordering. Should you enter the wrong address, you will be liable for any redirection or redelivery charges.
Our couriers attempt to deliver to business or home addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to guarantee a delivery time. Therefore, if you're not able to guarantee someone will be available to accept delivery, please nominate an alternative address that is occupied all day. Should the courier not find anyone to accept the delivery, there will be an additional charge for re delivery or you will be asked to pick up the goods from the courier depot yourself.
Saftey and Insurance
All our Espresso Machines are sent via TNT Road Express strapped to a skid and insured. In the unlikely event that goods are damaged in freight or not delivered at all, we will send you a replacement.
If your order arrived damaged
For all insured goods, please inspect your package when you receive it from the shipper. If the box is visibly damaged, please note that when signing for it. After opening the package, if you notice any damage from shipping, please contact us immediately and DO NOT USE the machine. You must contact us within seven business days. Make sure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package.
If your order doesn’t arrive
It is your responsibility to inform the Coffee Machine Specialist if an order does not arrive. Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier. Please note that if an item is not delivered, we will ask you to wait for a reasonable period before dispatching a replacement item. Replacement items will be dispatched solely at our discretion. Coffee machine Specialist will not accept liability for any loss or damage arising from a late delivery. By placing an order, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will also not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Warranties and Repair
I live interstate, what do I do if my machine breaks down?
The Coffee machine Specialist is a national company with a retail outlet in Brisbane but we sell coffee machines to every state in Australia and New Zealand. With an unparalleled technical knowhow of Prosumer machines, which we have been specializing in for the past 8 years, we have developed a National Service Agents Network that supports us in taking care of our warranties in all major capital cities. That means you do not need to send the machine back to Brisbane, it will be looked after locally (please contact us for an advice on your local agent).
What happens if I live in a remote location outside a capital city?
Realistically, good service agents aren't available widely outside major capital cities. To cater for our remote customers, we developed a preventive scheme, aimed at minimizing breakdowns, as follows:
1. Advice and a tailored solution for water quality
2. Advice on the best power management to your machine
3. Support material including step by step guide on how to perform the best cleaning routine for your model
4. Advance cleaning routine support for the mechanically oriented
5. Advice and guidance into parts and technical work required for DYI light servicing